Refund policy
RETURNS & REFUNDS POLICY
We offer a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
NO PHYSICAL RETURNS
At this time, we do not accept physical returns. Due to hygiene, logistics, and quality control reasons, items do not need to be sent back to us. Instead, eligible orders may qualify for a refund or replacement under our refund policy.
To be eligible for a refund:
• The item must be unused and in the same condition that you received it
• Proof of purchase (receipt or order number) is required
• The request must be made within 30 days of delivery
To start a refund request, you can contact us at osyra.team@outlook.com. Items sent back to us without first requesting approval will not be accepted.
You can always contact us for any refund-related questions at osyra.team@outlook.com
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In approved cases, we will issue a refund or replacement at no additional cost.
EXCEPTIONS / NON-REFUNDABLE ITEMS
Certain items are not eligible for refunds, including:
• Sale items
• Gift cards
If you have questions or concerns about your specific item, please contact us before submitting a refund request.
EXCHANGES
We do not offer direct exchanges. If you wish to receive a different item, please place a new order separately once your refund request has been reviewed.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel your order within 14 days without providing a reason. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Refunds will be processed in accordance with EU consumer protection regulations.
REFUNDS
Once your refund request is reviewed and approved, your refund will be processed back to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at osyra.team@outlook.com.