Shipping policy

SHIPPING POLICY

Thank you for shopping with us. Please read our shipping policy below to understand how your order will be processed and delivered.

PROCESSING TIME
All orders are processed within 1–3 business days. Once processed, orders are dispatched from our international fulfillment partners.

SHIPPING TIME
As we work with overseas suppliers, shipping times may vary depending on your location.

Estimated delivery times:
Australia: 7–14 business days
United States, Canada, United Kingdom, New Zealand: 7–18 business days

These timeframes are estimates only and delays may occur due to customs processing, holidays, or high-demand periods.

SHIPPING COSTS
Shipping costs are calculated at checkout and displayed before you complete your purchase.

TRACKING INFORMATION
Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take 2–5 business days to appear.

CUSTOMS AND DUTIES
We are not responsible for any customs fees, import taxes, or duties charged by your local customs authority. These charges are the responsibility of the customer.

LOST OR DELAYED PACKAGES
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in resolving the issue.

INCORRECT ADDRESS
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

CONTACT US
If you have any questions about shipping, please contact us at:

osyra.team@outlook.com